Cancellation Policy

You must  provided  a minimum of 24 hours' notice in the case of having to cancel or reschedule. In the spirit of fairness, I do my best to always provide my client with the same courtesy! Both my time, and yours, are valuable, and I always strive to do right by my clients with regard to last-minute changes, and hope they will return the respect and courtesy to the best of their ability. I understand that some circumstances are unpredictable and unavoidable. 
Additionally, in the event that I arrive for a massage and the horse comes up lame, colicy, has a skin condition, sickness, or swollen pulpiness near the posterior pectoral muscles the horse cannot be worked on. In these events, the only charge will include mileage to the facility (which is dependent on client distance). Lastly, in the event that 24 hours before the appointment New England weather acts up, as in roads are not treated, the UV index is too high, etc. the appointment may be rescheduled (at no cost) to a different day for the safety of horse and massage therapist. Below are the fees charged in the event of a last-minute cancellation, or no-show, taxes are included in the pricing.

▢ Under 24hrs cancellation - $25 fee 
▢ No-Show – Full fee including quoted mileage
▢ Cancellation upon arrival (horse is found lame, colicy, with skin condition, etc.) - Quoted mileage (dependent on client distance)
▢ Weather emergency, dangerous conditions, etc. - reschedule with no fee